Group Service Key
Group Service Key enables offline vehicles to enter the digital service process by displaying vehicle data which is read out the vehicle key.
ABOUT
The Group Service Key displays vehicle data by reading out the vehicle key.
This enables a more detailed and faster service process including vehicle acceptance, order creation, order enhancements or vehicle return.
Therefore, it enables “non-digital” vehicles to enter the digital service process.
- Provides data from “offline vehicles” at an early point
- Reduced time expenses for manual data input, such as VIN or mileage
- Up- & cross-selling potential through detailed vehicle data, e.g. AdBlue or Oil
- Additional (diagnostic) information can improve estimation of repair period and scope
- Automatic transfer of data to other core systems (e.g.: ElsaPro)
- Hardware is multi-brand compatible: One device for all brands
- Higher service competence in front of the customer
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Increased service value with future technology and multi-brand compatibility. The group service key hardware is available in a brand-neutral design.
Service Key Reader
- Brand neutral Group Design
- Multi-brand compatible
- Marking for the targeted positioning of mobile key cards
- Improved design of the NFC antenna for better mobile key card detection
- Backwards compatible to all supported vehicle keys
- Windows 7 & 10 compatible
Increased service value with future technology and multi brand compatibility
FUNCTIONALITIES
Current Functionalities
Already developed functionalities whose availability depends on the rollout activities.
New functionalities will constantly be developed based on user feedback and needs.
SYSTEM OVERVIEW
The implementation of the Group Service Key into the Dealer Management System (DMS) is done via RW.IL.
The Group Service Key is able to transfer the key data to Dealer Management Systems. Depending on the system and provider, the implementation in the system can be realized in various ways:
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ROLLOUT
All rollout activities are supported by a dedicated rollout team guiding the importer through all relevant action fields.
Hardware:
- Group Service Key Reader (Hardware needs to be purchased by the user via workshop equipment)
- Brand neutral design but the same technology
- Second generation Audi docks are still usable
Software:
- Group Service Key in version 3.0 or higher
- Web Based Training (WBT) is available in Group Training Online
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- Audi Training online provides training material
- IT support will run via the established process by importers
- Tickets can be created via Sales Application Service Desk (SASD@volkswagen.de) for technical first and second level support
- Reporting will be established for Group solution by each brand
- See the presentation Group Service Key Info Guide (EN) in the download section
- Pilot & rollout-appointments need to be signed
Markets
Roll-out completed
Roll-out ongoing
Pilot ongoing
Commitment
Overview of Service Key versions by brand
Recent news
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