GROUP RETAIL PORTAL
Group Retail Portal provides a standardized and secure access to all needed applications on a retail level to allow all users to focus on their work.
ABOUT
Group Retail Portal is an integration portal for numerous applications and systems. Each market has its own integration portal, which allows a market specific application of portfolios. Global roles are standard, but also market specific roles can be implemented, based on individual needs. Standard roles include managing director, service technician, workshop manager and head of service, to name just a few examples.
The importer assigns the role managing director or local administrator to all contractually related dealers who in turn authorize employees by assigning business roles. The employees are instantly able to use all applications which were assigned to the specific roles based on brand and contract.
- Single sign on: one entry point for all integrated applications
- Easy context switch: change the brand with two clicks
- Password self-service: independent reset in a few seconds
- Secure 2-factor-authentication
- Integration of market applications: one platform for all services
- Easy way to manage roles and rights
- User-centric /-friendly
Display of registrations- and onboarding process
FUNCTIONALITIES
Current Functionalities
Already developed functionalities but their availability depends on the rollout activities.
New functionalities will constantly be developed based on user feedback and needs.
Applications in scope of GRP
For detailed release information of integrated applications refer to the application responsible
Via SSO to Dealer Portal
Dealer Portal including all its applications, e.g.:
- DISS
- Saga2
- ElsaPro
Integrated applications
- aVin
- Service Portlet
- New Marketing Data Base
- Audi Knowledge Tank
- My Audi GO
- m@us
- BrandNet
- WLTP Range Tool
- WLTP Prognosis Tool
- Elsa2Go
- Audi Repair Tool
- Audi Retail Digital Services
- R-Safe
- Thunder
- CO2 STS
- DiEGO
- Service Cam Online Reporting
- ServiceNet 4.0
- Future Sales Portal
- Digital Training Center
- WILMA
- Pre Delivery Enrolment
- VW Connect Importer Dashboard
- HID Mobile
- VW Marketinfo
- ID Prebooking
- MaRT
- FAPOS
- CROSS Werkstattplaner
- Kundenmappe
Upcoming applications
- Lead Inbox
- ReCall 2
- APOS NF
- Priority Customer Complaint
- FACT
- Fleetcom
- KANSAS
- Digital ID3 Sales Training
- CROSS MSA
- SumTotalLMS
- Customized Solution Portal
- WISH
- Marketingportal
- Audit 2020
- xTime
- Digital Retail Portal
- Nimbus
- Gutscheinportal
- FS Thunder
- AVMS
- WLTP-Label Service
- CarPlan
- vCat
- Customer Care Frontend
- Group Retail Information Base (GRIB)
- CROSS Cam / Repa Doku
- CEMTRIC
PRACTICAL INSIGHT
Wondering how Group Retail Portal works?
In the video you experience how the Dealer Portal account can be associated with the GRP account.
SYSTEM OVERVIEW
The following graphic illustrates the functionalities and benefits of the Group Retail Portal to support local markets.
ROLLOUT
The rollout follows a multi-brand approach. All necessary material and documents (i.e. IT- requirements) are included in the rollout checklist.
- Multi-device capability (desktop, tablet, smartphone)
- Multi-browser capability (Google Chrome, Safari, Internet Explorer, Firefox)
- Training concept available
- Manual and Skype live sessions with product experts are provided and rolled out to the market responsible
- System default language is English
- Translation of the text within the GRP needs to be provided by markets and will be deployed in the system respectively
- Users can eventually choose its default language
- Monthly reporting with rollout status is provided to responsible employees at the brand and can be requested by the respective markets
- GRP provides legal notice and general terms & conditions which can be adapted to market-specific needs
- Marketing package and user manual with further information is available for download
Markets
*** Currently under review due to COVID-19 ***
Core markets in Europe and the world are rolled out as a multi-brand approach.
Roll-out completed
Roll-out ongoing
Pilot ongoing
Commitment
Dealer rollout completed: GRP 4 is available worldwide for at least three users per dealer
GRP 5.0 upgrade: Upgrade to cloud version including user migration from GRP4 will be implemented in CW 12-22
TOTP rollout: Strong authentication via TOTP will be available and deployed for all relevant users between CW 12-22
Compliance enforcement: All relevant users can access GRP 5.0 via Strong Authentication (TOTP) and dealer portal access has been restricted (EU 28 = 1.7.20)